Drive by Friday

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Drive by Friday –

Let’s face it – no one really likes looking for a job. It is a gruelling process that is fraught with fear, uncertainty and where the communication and information flow is quite often non-existent. It ranges from moderately challenging to extremely difficult depending on many factors.

Companies can unintentionally contribute to a negative candidate experience by creating processes or environments that frustrate and discourage job seekers. What really is impacting a negative candidate experience – what is the employer guilty of?

Lack of Communication

This is the no. 1 complaint – when companies fail to communicate after receiving an application or conducting an interview, candidates feel ignored and undervalued. It’s a lack of respect and leads to frustration and disengagement by the candidate. Delayed response also fits in this category.

Complex & Lengthy Application Process

Candidates, in some circumstances, are required to fill out long, repetitive forms, often requesting information already provided on their resume/cover letter and can be both exhausting and off-putting. Some candidates go through numerous interviews and assessments, without clear progression or purpose. It can be like a marathon with no end in sight.

Impersonal & Automated Interactions

Sending generic, automated rejection emails without any personal touch or feedback makes candidates feel like they are just another number. No human element and basing candidate selection on a database search can be demoralising and sometimes can filter out some of the best talent for the role.

Unclear & Unrealistic Job Descriptions

Job postings that are unclear about the role’s responsibilities, expectations, or necessary qualifications can lead to mismatched applications and disappointment. Be specific when advertising. On the flip side of this, companies sometimes list an unrealistic number of qualifications and “must-have” skills that can deter qualified and suitable candidates. Don’t lose those well-suited candidates through this process.

Inconsistent & Unprofessional Interview Practices

When interviewers are unprepared, ask irrelevant questions or seem disinterested, it reflects poorly on the company and can make candidates feel undervalued. Interview practices that are overly aggressive, stressful and designed to trip up candidates can create a negative and intimidating experience.

Lack of Transparency

Be open with candidates from the outside. Clearly outline the steps in the hiring process so candidates are not left feeling lost or anxious about the process. Some companies refuse to disclose salary ranges or benefits until the final stage. This can feel like a waste of time for candidates if the offer level doesn’t meet their expectations. It’s actually a waste of time for the employer as well.

Excessive Focus on Culture Fit

Overemphasising “culture fit” can lead to exclusion and make candidates feel like they don’t belong and can leave a candidate feeling discriminated against.

Failure to Respect a Candidates Time

Frequently changing interview times, asking candidates to complete additional tasks at short notice etc can create frustration and loss of interest. This applies to making candidates wait excessively when they arrive for their interview or between interview stages without any explanation. It’s disrespectful – do you hate waiting unnecessarily?

Disrespecting Candidate Privacy

Failing to ensure the confidentiality of the candidate’s information, especially if they are currently employed is one of the biggest fears of candidates. Be mindful about undertaking extensive or invasive background checks early in the process – wait until there is mutual interest.

No Feedback or Constructive Criticism

Not providing any feedback after interviews leaves candidates guessing what went wrong and prevents them from improving in future interviews. If feedback is given, it can sometimes be vague or dismissive which adds to a candidate’s frustration and still leaves them guessing what was wrong at the interview.

From Frustration to Fulfilment

When companies engage in some of these practices, they contribute to a negative candidate experience, which can lead to long-term damage to their employer brand. Candidates who feel disrespected or mistreated are likely to share their experiences with others and potentially discourage future applicants. Let’s rethink the candidate journey!